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Scroll down to Edit Channel push yes, choose new channel push yes. If the system is Conventional you will scroll down to Edit Group. If you have a P25 system Phase I and you push the p25 it will then open another menu. Hilight the system you are choosing and push Yes key. This is where you will choose what kind of system you want, P25, Motorolla, or Conventional. To program your scanner you will push into the menu. If your area is not using a trunk tracking system you will see them on the first page with the frequency all the way to the left and to the right side it will show FM or FMN which means they are conventional frequencies. At the top of the page it will tell you what system they are using such as Motorolla, P25 and so on. If you are using a trunktracking system you will need to make sure you choose the tower closest to you and get the control and alternate frequencies which are highlighted in red and blue. Click on your county and scroll down to see the frequencies. Make sure that you go to to get your frequencies and systems. At this point your scanner will say, scan mode nothing to scan. Push the no key which is located below the 7 key.

It will then ask you if you would like to restore the preprogrammed states in. Once you see all memory clear let go of all the keys. Continue holding these down while you power on unit. While it is turned off you will push in and hold in the 2, 9, and Hold keys. To do this you will want to turn off the scanner. The scanner will now begin scanning your frequencies.Ī: To program this scanner manually, you will first want to make sure that everything is deleted out of it first, like the preprogrammed states such as Alaska.

When finished entering in all of your frequencies you may hit scan.

To enter in another frequency turn the knob at the top right one click to the right and this will bring you to the next available channel.

Type in your frequency including the decimal point, when finished push in the E key and let go.

You will then see a black box with PGM in it in the top right corner of screen, this means you are in program mode.

Immediately push in the E button and let go.

To program your frequency in you will push in the Orange Function key and then let go.

This should bring up the first available channel, it should show B:1 Channel 1 and 000.000.

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Q: My screen is no longer working, can only see a portion of it.Ī: As long as it is only the LCD screen, please send it in for repair.Ī: Please go to to download the complete manual You will need to program your scanner in order to Unlock Scan mode.

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Try scanning full database to see if any trunking systems can be received.Ī: It means there are no channels programmed into the scanner. Q: My scanner will not pickup trunking systems after database was updated.Ī: If favorites are being scanned, then systems or control channels may have changed, so favorites may need to be rebuilt. Q: My scanner will only pickup signals that are close. Q: Why does my scanner not receive anything?Ī: Check to make sure attenuation is not on. Newer (last couple of years) cables will work.Ī: Unit is not compatible with Mac, must connect to a PC only.Ī: By using the Clear User Data on Sentinel or if it is an access error then you will need to purchase a new SD Card and do the Clear User Data on Sentinel.

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So, if you have an older USB-1 cable it won’t work with Windows 10 (or really w/8 using current drivers). At that time, we changed the chipset in our USB-1 cables.

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“XT” or “X” models) that have a serial connection, older USB-1 cables will not work, as Prolific changed their drivers several years ago to only work with their newer chipset that has anti-counterfeit features. Q: I downloaded Windows 10, and now my scanner does not work.Ī: All of our scanners with native USB just plug and play with Windows 10. Q: What resources are available for learning more about my scanner? For example:Ī list of all models w/updates can be found at

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Q: Where do I find a firmware update for my scanner?Ī: Firmware updates for our scanners are at “” replacing with your scanner’s actual model. Therefore, the screen will continue to state it is charging. Q: Why does my handheld scanner not stay fully charged?Ī: If there is any sort of glitch in the power, it will reset the charging dock.